Carglass® guarantee: A lifetime quality assurance
When you entrust Carglass® with the repair or replacement of your car’s glass, you benefit from our lifetime guarantee on all work carried out, in accordance with our general terms and conditions of sale. We are committed to providing impeccable service, whether at one of our service centers or through our mobile service.
Customer satisfaction is our top priority, and we strive to ensure the quality and durability of our services.
A Certification of Excellence: ISO 9001:2015
Carglass® Switzerland is certified ISO 9001:2015, an internationally recognized standard for quality management. This certification is a true quality assurance for our customers, confirming our commitment to maintaining high standards and rigorous processes.
Carglass® Guarantee Advantages
- Techician expertise:
Our technicians undergo a rigorous training program at our Fribourg service center. Thanks to this training, they acquire the skills necessary to provide high-quality service using the latest techniques and technologies available on the market. - High-quality glass:
Carglass® uses only glass manufactured according to the standards of original equipment manufacturers (OEM). This glass comes directly from the same suppliers that provide automotive manufacturers, ensuring a quality equivalent to that of original glass. - Adaptation to technological advancements:
To stay at the forefront of technology, we have an integrated research center that continuously develops and improves a range of specific tools. Carglass® was among the first to train its technicians to replace windshields equipped with cameras for driver assistance systems (ADAS). We also guarantee the recalibration of these systems to ensure their proper functioning after the intervention. For more information, you can consult our sales general terms and conditions.
For all these reasons, Carglass® offers a lifetime guarantee on all work performed for glass replacement and repair, whether in a service center or at home.
Filing a Complaint
At Carglass Switzerland S.A., we aim for impeccable quality and total customer satisfaction. If you feel that these conditions have not been met, we invite you to file a complaint using our online form or contact us at 0800 818 008. We are committed to contacting you as soon as possible to resolve the issue.